Overview
At Actavite, customer satisfaction and product quality are our top priorities. We take great care in ensuring that every product delivered meets our high standards of purity, safety, and effectiveness. However, if you experience any issues with your order, this Returns & Refunds Policy outlines the conditions and process for returns, replacements, and refunds.
By placing an order on our website, you agree to the terms mentioned below.
Eligibility
You may be eligible for a return or exchange of a Product if:
– The Product is damaged, spilled, or defective upon receipt
– All returns will be processed within 1-3 days after receiving the request
– The Product is unused and in its original packaging
How to Request a Return or Exchange
To request a return or exchange of a damaged, spilt, or defective product, please follow these steps:
Contact Us: Send an email to our customer support team at support@actavite.com within 1-3 days of receiving the Product. Please include your order number, a description of the issue, and any relevant photos or documentation.
Return Authorization: Our customer support team will review your request and provide you with instructions for returning the Product, if applicable. Do not return the Product without authorization from our team.
Return Shipping: If a return is authorized, you will be responsible for shipping the Product back to us. We recommend using a trackable shipping method and insuring the package for its full value.
Inspection and Refund/Exchange
Inspection: Once we receive the returned Product, we will inspect it to verify the reported issue. If the Product is confirmed to be damaged, spilt, or defective, we will proceed with the refund or exchange.
Refund: If you are eligible for a refund, we will issue a refund to the original method of payment within 10-15 business days. Shipping charges are non-refundable.
Exchange: If you are eligible for an exchange, we will ship a replacement Product to you at no additional cost, subject to availability.
Contact Us
If you have any questions or concerns about our Return & Exchange Policy, please contact us at info@actavite.com
By purchasing Products from the Actavite Website, you acknowledge that you have read, understood, and agree to be bound by this Return & Exchange Policy.